New service · AI chatbot for ecommerce
AI customer service agent for online stores
It answers your customers about products, prices, sizes and stock by reading your own catalog, tells them where their order is and takes provisional orders. If there is a complaint or something it does not know, it alerts a person on your team.
Built for online stores selling clothing, sportswear, footwear, electronics or any catalog with variants, where most messages are the same few questions: "do you have my size?", "how much is it?", "where is my order?". It is an AI chatbot for your online store that answers from your real data, not with generic replies.
The demo is a fictitious Spanish sports store, "Deportes Demo": products, customers and orders are made up. The assistant answers in English; product names stay in Spanish because the catalog is Spanish.
What the AI shop assistant does
Products, prices and stock
Searches your catalog, gives the price and says which sizes or variants are left. If something is sold out, it suggests alternatives you do have.
Order status, with verification
With the order number and the customer's name or phone number, it says whether the order is being prepared, shipped or delivered. Without verification, it shares nothing.
Provisional orders
Checks stock, works out the total with shipping and logs the order for the store to confirm. It never asks for a card.
Hand-off to a person
Complaints, problematic returns or questions it cannot answer: it alerts your team instead of making up an answer.
With your catalog
Adapted to your store by loading your catalog from an Excel file, a CSV or a spreadsheet, together with your shipping and returns policies.
Chat on your website
It works as a chat on your online store. Connecting it to your business messaging app is possible as an extra.
Try it yourself: sports store demo
We built a fictitious store, "Deportes Demo", with 41 products, their prices, sizes and stock, and several sample orders. Message Nora, the assistant, as a customer would. The catalog is in Spanish, so product names appear in Spanish:
- "Do you have the Vento 2 running shoes in size 42?"
- "Where is my order TD-1042? My name is Carlos Pérez."
- "I'd like to order 2 cans of padel balls for in-store pickup."
- "My backpack arrived broken, I want to talk to someone."
Fictitious data. Do not type real personal data into the demo.
How we set it up
- ConsultationA 30-minute video call: your catalog, your most frequent questions, your shipping and returns policies and what should go to a person.
- Written quoteThe setup price based on your catalog and the monthly cost of each item in your name, before we start.
- Catalog loadingWe import your products, sizes, prices and stock, and tune the tone and answers to your store.
- ConnectionWe install the chat on your website and set up how alerts and provisional orders reach your team.
- Testing and launchWe test it with you using real customer questions and leave it running.
What is included and how you pay
No mandatory subscription: you pay once for the setup, running costs are billed to your store and maintenance is optional.
1. Setup
Quote based on your catalog
One-off fee
- Assistant with your catalog, sizes, prices and stock
- Order status with customer verification
- Provisional orders and hand-off to a person
- Chat installed on your website
- Testing and launch
2. Running costs
In your name
Paid directly to each provider
- AI model usage
- Assistant hosting
- Messaging channel, if you add it as an extra
- The monthly cost of each item, in writing, before we start
3. Maintenance
Optional
Monthly fee, cancel anytime
- Monitoring that everything keeps answering
- Catalog and policy updates
- Tuning answers based on what your customers ask
Your data and your customers' data
The assistant only uses what it needs to handle the request: the catalog and, for an order, the order number and the customer's verification detail. It never asks for payment details. Together we decide what is sent to the AI model, where it is processed and how long it is kept, with the GDPR and the EU AI Act in mind. Customers always know they are talking to an automated assistant and can ask for a person.
Does your business run on appointments? See our AI receptionist, which books, moves and cancels appointments by chat and phone.
AI shop assistant: frequently asked questions
Is the demo a real store?
No. "Deportes Demo" is a made-up sports store with 41 products and fictitious prices, sizes and orders. The assistant really queries that catalog, so you can ask about stock, prices or the status of a sample order and see how it would answer in your store. Do not type real personal data into the demo.
Does it speak English?
The demo page and the assistant work in English; the catalog of the demo store is in Spanish, so product names appear in Spanish. For your store we agree the languages with you and test them with real customer questions before launch.
How does it learn my catalog?
It starts from an Excel file, a CSV or a spreadsheet with your products: name, price, sizes or variants and stock. To adapt it to your store we load that catalog and set the tone, your shipping and returns policies and what should go to a person.
Does it work with Shopify, WooCommerce or PrestaShop?
The assistant does not depend on your store platform: it works from your catalog in a CSV or spreadsheet, and Shopify, WooCommerce and PrestaShop can export products as CSV. We do not have a ready-made direct integration with any platform today; if you want stock read live from your store, we look into it and quote it for your case.
Can it tell a customer where their order is?
Yes, but only after checking that the order is theirs: it asks for the order number and the name or phone number used for the order. If they do not match, it gives no information. In the demo you can try it with the sample orders TD-1041 to TD-1045.
Does it take payments or ask for card details?
No. It can take a provisional order (it checks stock and works out the total) and log it for the store to confirm, but it never asks for payment details. Payment stays in your store or your usual payment gateway.
What happens with complaints or questions it cannot answer?
It does not make up an answer: it logs an alert so a person on your team can reply. Complaints and problematic returns always go to a person.
How much does it cost?
We quote based on your catalog and what needs to be connected. Setup is a one-off fee; AI model usage and hosting are paid separately, in your store's name. Before we start we give you the monthly cost of each item in writing. Monthly maintenance is optional.
Do you work outside Spain?
Yes. We work from Getxo for clients all over the world. Setup is done remotely and meetings are held by video call.
How many times a day do you answer "do you have my size?"
Tell us about your store and we will show you what the assistant would do with your catalog and what it would cost per month.